Privacy policy

1. Who we are

Liberia Works is run for the Ministry of Labour of the Republic of Liberia (address: Ministry of Labour, No.2 EJS Ministerial Complex, Congo Town, Monrovia, Republic of Liberia). The platform is operated on behalf of the Ministry of Labour by Rise Talent Group. Questions about this policy go to the contact in section 10.

2. Information We Collect

We collect information you provide directly to us when creating an account, building a profile, posting a vacancy, or applying for job opportunities:

• For Job Seekers: Full name, email address, phone number, date of birth, gender, home address and county, National ID number (optional; we encrypt it before storing it), education history, work experience, skills and job preferences, and the documents you upload, such as your CV, certificates, training records, and scans of your National ID card or passport. We also keep the jobs you save, the applications you submit with your answers, and the messages you exchange with employers.
• For Employers: Contact details, organization name, Business Registry enterprise code, Tax Identification Number, sector, location, job descriptions, compliance filings, work permit applications, and the workforce records you submit about your employees.
• Collected automatically: when you sign in, the IP address and the browser or device (user agent) you used, which we keep as a security record and show you under your active sessions; records of important actions on your account; and error and crash reports (section 4). We do not use advertising or analytics trackers, and the app does not access your location, camera or contacts.

3. How We Use Your Information

The data collected is utilized solely to facilitate national employment services:

• Matching job seekers with suitable employment opportunities.
• Administering official Ministry of Labour programmes.
• Verifying employer compliance, workforce registrations, and work permits.
• Sending critical transactional messages, notifications, and verification codes.
• Keeping accounts secure and preventing fraud and abuse.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

Employers you apply to. When you apply for a job, the employer that posted it receives your name, email address, phone number and county, together with what you submit: your CV, cover letter and any other documents you attach, and your answers. Messages you send in that application’s conversation go to that employer. Nothing is sent to an employer you have not applied to.

The Ministry of Labour. Authorised Ministry staff use platform records to run official employment, compliance and work permit processes, to provide support and to act on abuse. The Ministry uses aggregate, non-identifiable statistics to analyze national employment trends. Ministry views never show your National ID number.

Service providers. These companies process data for us, only to provide their service and on our instructions:

• DigitalOcean hosts the platform: the application servers, the database and the files you upload (stored in Frankfurt, Germany).
• Cloudflare carries all traffic to and from the platform through its network, and runs the security check on our website forms that tells people from automated programs.
• Postmark sends our emails: verification codes and notifications. It receives your email address, your name and the message.
• Twilio sends our text messages: verification codes and notifications. It receives your phone number and the message.
• Sentry receives error and crash reports from the website, the app and our servers (stored in the European Union). We configure these reports to leave out request contents and cookies.
• Backblaze stores our nightly backup copies of the database (stored in the European Union). See section 6 for how long they are kept.
• Linear receives the bug reports you choose to send while bug reporting is switched on: your description, your account ID, technical details about your device, the app and the screen you were on, and a screenshot if one is attached. We use it only to fix problems.
• Expo delivers updates to the mobile app. When the app checks for an update it sends the app and device platform version; it does not send your account details.

Because of these providers, your data is stored and processed outside Liberia, mainly in the European Union: the database and the files you upload are hosted by DigitalOcean in Frankfurt, Germany, and our backups and error reports are stored in the European Union.

We may also disclose information where Liberian law requires it.

5. Who Can Use Liberia Works

You must be 18 or older to create an account. Job seekers confirm their date of birth when they sign up, and we do not knowingly collect information about anyone under 18.

6. How Long We Keep Your Information

We keep your information while your account is open. When you close your account, it ends access immediately and signs you out of every device, and for 30 days you can reopen it. After 30 days your personal information is permanently erased from the platform and cannot be recovered. Some records are kept because they form part of an official Ministry of Labour process or belong to an employer: documents attached to applications you submitted or to work permits, messages and application answers you sent to employers, notifications, and security logs including the IP address and browser used to sign in. Our account deletion page explains exactly what is erased and what is kept.

Backups. We keep backup copies of the database so it can be restored after a failure: our hosting provider keeps its own backups for 7 days, and a separate nightly copy is stored with Backblaze. The Backblaze copies are locked so that nobody, including us, can change or delete them for at least 90 days; this protects them against tampering. As a result, information erased from the platform remains in the backup copies made before it was erased, for at least 90 days and until those copies are deleted. Backups are only used to restore the platform, never to reopen an erased account. They are sent over an encrypted connection and access to them is restricted, but the Backblaze copies are not yet encrypted by us before they are stored; we plan to add this.

7. Data Security

We employ industry-standard administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. All connections to the website and the app are encrypted, your National ID number is encrypted before it is stored, and staff access is limited by role. However, no internet transmission is entirely secure, and you share information at your own risk.

8. Your Rights

You maintain full access and control over your profile data. You may review, modify, or update it at any time by logging into the platform, and you can delete individual documents you have uploaded. You may also close your account at any time: job seekers can do it themselves in the app (Profile → Delete account) or on this website (Profile → Security), and anyone can ask the support team. You can reopen your account yourself within 30 days by signing in on this website with your email address and password, or ask the support team to reopen it. After 30 days your personal information is permanently deleted and cannot be recovered, except for the records and backups described in section 6.

9. Changes to This Policy

When we change this policy we update the date at the top of this page. When you sign up for an account yourself, we record which version of this policy and of our Terms of Service you agreed to, and when. If your account was created through an invitation (from your employer or the Ministry), we do not yet record a separate acceptance for it; we will ask you to accept these documents when we add that.

10. Contact Support

For any questions, concerns, or requests regarding this Privacy Policy or data governance on the platform, please contact us at [email protected].